Pounds and Inches Lost Ships via USPS and UPS.
I. USPS (United States Postal Service)
–USPS provides tracking information but it is normally a day or two behind.
–USPS Priority Mail is a shipping option for all products
–Under normal conditions, orders placed before 2:00pm CST Monday through Friday will ship that day. Orders placed after 2:00pm CST Monday through Thursday will ship the next day. Orders placed after 2:00pm CST on Friday will ship the following Monday.
–USPS Priority Mail transit days are normally 2-3 days for the continental U.S., Alaska and Hawaii. Transit time for U.S territories, A.P.O. addresses, F.P.O. addresses and international addresses will be longer.
II. UPS (United Parcel Service)
–UPS provides tracking information that is normally up-to-date.
–We ONLY ship to physical addresses since UPS does not deliver to P.O. boxes, A.P.O addresses, or F.P.O addresses. We guarantee delivery only to the street address you provide. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be delivered on time. We must have a proper and complete address. We ship UPS to the 50 United States.
–All orders are shipped as ‘Shipper Release’, meaning the package will be delivered to the recipient address with no signature required. Packages can be left at any exterior door location. We are not responsible for and will not be able to process a refund due to any UPS delivery error.
Use the map above to help calculate when your Pounds and Inches Lost order will arrive. Remember to keep in mind the following shipping guidelines.
–Per UPS’s Guidelines, the day your package leaves our facility and enters the UPS system does NOT count as a transit day. So, do not count that day in your day count.
–UPS does not deliver on Saturday* or Sunday. (*If you want to request Saturday delivery for an additional fee, please call us at 1-888-389-0625 to find out if your area qualifies for Saturday delivery with UPS.)
–We are closed and do not ship on most major holidays, including but not limited to, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.
Orders placed Monday through Friday
–Under normal conditions, orders placed before 2:00 pm CST Monday through Friday will ship that day. Orders placed after 2:00 pm CST Monday through Thursday will ship the next day. Orders placed after 2:00 pm CST on Friday will ship the following Monday.
Domestic Delivery Options with UPS:
UPS Next Day Air: Delivered by the end of the next business day (normally excludes delivery on Saturday and Sunday) after order is shipped.*
UPS Second Day Air: By the end of the second business day (normally excludes delivery on Saturday and Sunday) after order is shipped.*
UPS Three Day Select: End of the third business day after order is shipped.
UPS Ground: The picture below depicts the estimated arrival time for orders placed with ground shipping. This is customized to give estimates from our location to give you the most accurate idea of when your package will arrive.
In-Store Pick Up Option
Live close to O’Fallon, Missouri? We now offer the option to pick up your order, which can save you time and shipping costs. All you have to do is follow these easy steps:
1. Call us at 888-389-0625 to place your order. Our office is open Monday – Friday, 8:30 am – 5:00 pm.
2. Let the customer service representative know that you would like to pick up your order (so they don’t charge you shipping–yay!), and what time you will arrive at our office. Please give us 2 hours to process your order.
3. Come see us at 310 Sonderen, O’Fallon, MO 63366. Our receptionist will have your order ready for you.
International Delivery Options
We currently do not offer international shipping.
Warm Weather Shipping
Certain items (such as some protein bars and chocolates) shipped during the summer months can melt. The shipping department takes every precaution to make sure that all of our products are shipped in fresh condition, but we cannot guarantee your order will arrive un-melted. If your order contains items such as Phase 3 protein bars or Phase 3 chocolates that have been in the heat for any length of time, simply unpack your box, and without touching or smashing individual bars, place these items in your refrigerator for about an hour. They will re-harden and suffer no loss of nutrition.