We take great pride in the quality of the products we offer and the service we provide. We strive for your satisfaction but realize expectations are not always met. Please review the following guidelines as we hope to achieve successful results. For further assistance, contact Customer Service by emailing us at info@PoundsAndInchesLost.com or calling us at 888-389-0625.
While we take great care in packing your order so that it will arrive in excellent condition, unintentional damage may occur during carrier transit. If your order is damaged when it arrives, please keep the original box, the products and the packing material and contact us immediately. We will ask you to provide pictures of the damaged products, the original box and the packing material via email to info@PoundsAndInchesLost.com along with your order number, name and phone number. This evidence will help us to quickly submit a claim on your behalf to the shipping carrier for their investigation so that we can get replacement items on their way to you.
Many new, unopened items* (but not all – see exclusions noted below) in original packaging may be returned within 30 days of the purchase date for a refund or exchange. Please contact us for a return authorization number by emailing us at info@PoundsAndInchesLost.com or calling us at 888-389-0625 before sending the items back to us. Once we have received the authorized returned items, you may choose a refund or an exchange of products.
If you choose a refund, the refund will be issued in the same manner as the original form of payment, less shipping charges paid by you, and all orders that received free shipping will have the shipping charges subtracted from the refund.
If an item is being returned for an exchange, there will be an additional shipping charge.
*Exclusions: Digital, perishable, and delicate products cannot be returned, including the following items: digital purchases, books, breadsticks, and other perishable items.
1. Contact us first in order to verify eligibility and receive a return authorization.
2. Place eligible items in the original box or other sturdy packaging. Make sure all items are packed tightly and securely, as we are not responsible for breakage during shipment of returned items.
3. Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the following mailing address to return your shipment: Shipping Department, 310 Sonderen St., O’Fallon, MO 63366.
In the unlikely event of receiving a defective item, please gather the Order Number and Order Date, and contact us for a return authorization number by emailing us at info@PoundsAndInchesLost.com or calling us at 888-389-0625 to exchange the item.